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Return & Refund Policy
Returns
- We accept returns within 14 days of delivery for unused, unopened, and undamaged items in their original packaging.
- Items such as skincare, cosmetics, and personal care products cannot be returned due to hygiene reasons.
- To initiate a return, please contact us at alorbeautylounge@gmail.com with your order number and reason for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to the original payment method.
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Shipping fees are non-refundable.
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- Please report any issues within 48 hours of receiving your order.
Non-Returnable Items
- Gift cards
- Sale or clearance items
- Opened or used beauty products
- Custom or personalized items
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos of the damage.
- If your package is lost in transit, we will assist in filing a claim with the shipping carrier.
